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Terms and Conditions of Use

Terms and Conditions (GTC)

Preamble

Every order you place on this site is subject to these terms of sale and the conditions governing the purchase of certain services. These are intended to lay down rules on sales and the rights and obligations. We inform you that, to the extent that you order products on this site, your agreement to the content of these general conditions of sale does not require a handwritten signature.

We will continuously adapt the text of the general conditions of sale. We invite you to read the current version at the time of your order.

The contract of sale of properties, items or services purchased on this site consists of general terms and conditions in effect at time of order and order form.

Unless proved otherwise, our computer records, maintained and stored in reasonable conditions of security, will demonstrate communications, orders and payments and can legally be produced as evidence.

1. Conditions of our offers

Our products and services and our prices are valid until they are visible on the site, subject to availability.

The prices displayed on our site reflect the VAT applicable in the information you provided in your customer record during the registration process. By default, they are all taxes included, according to French law and rates, as products are shipped from a warehouse located In France.

1.1 Products

The photographs, text, graphics, technical products and services sold on this site are mostly from documentation prepared by the manufacturers or manufacturers under their control and reproduced with their permission.

The products we offer are in line with legislation and safety standards applicable for electrical and electronics devices in Europe and France. These products are certified "CE" and thus authorized for sale in the European Union.

1.2 Availability

The periods of availability and shipping start from the date of registration of the payment.

For products not stocked in our warehouses, our offers are subject to availability from our suppliers. In this context, information on the availability of products might be provided during the process of placing your order. However, as this information comes directly from our suppliers, errors or omissions may exceptionally occur.

In the event of unavailability of products not stored after placing your order, we will notify you by email upon receipt of the information provided by our suppliers. In the case of a delay announced by our suppliers over 8 days and unless you want an alternative to an equivalent material, you will have the opportunity to cancel your order and you will be refunded in full if your credit card or Paypal account has been debited. In case of wire transfer, moneyback is achieved after your written request (registered mail) and processing fees might be applied.

1.3 Order

All orders will be charged all taxes (VAT). You will be reimbursed for the French VAT corresponding to products ordered if you meet the requirements for payment of a tax refund.

You must verify the completeness and compliance information you provide when ordering, especially on the delivery address. We could not be held responsible for any data entry errors and consequences (eg delays or errors in delivery). In this context and in the event of a delivery error, the expenses incurred for the return of the order would be solely your responsibility.

We reserve the right to refuse order or  delivery or not to deliver an order in case you have not fully paid or partly a previous order, or in cases where a payment dispute remains.

1.4 Delivery charges

The products will be delivered to the address you indicated on the order form.

Depending on weight and / or volume of different products ordered, you can choose from different modes of transport to be provided before checkout.

Shipping charges include packaging, handling and postage. They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will have to pay shipping costs for each. Your package will be dispatched at your own risk. On request and at extra cost at your expense, we can provide shipping insurance (services via the Post Office or UPS).

In case the address is not correct or incomplete, we would be entitled to claim payment for new shipping charges.

1.5 Modes of transportation and carriers

Packages are generally shipped 8 business hours after receipt of payment, subject to availability of products in stock .

The shipping method in France is the standard Colissimo without signature or Express Letter if products suit this format (thickness less than 2 cm). You can also choose a faster shipping via UPS (see delivery options).

Depending on the value or type of goods ordered, we can choose a delivery with signature.

For shipments abroad (in particular Switzerland, Belgium, Luxembourg and other European countries), we strongly advise you to use UPS or Colissimo International.

In case you select 'La Poste - International', please be advise that this basic and cheap postal service provides no tracking at all : no proof of deposit and no proof of delivery. Hence, in this case, we can't accept any claim or litigation from Paypal or from any payment card issuer because by selecting this delivery service, you do have accepted that the merchandises are shipped at your own risk 'ex factory'.

We will provide you with a link that allows you to track online delivery of your package.

Special care is taken to protect fragile parcels. Packages are oversized and protected.

1.6 Delivery

By mode of transport and the carrier you have chosen during the process of placing your order, we indicate a potential delivery date prior to checkout. Delivery times apply are those set at the checkout. They begin to run from the shipment of the order.

Please note that all orders paid by check or money order will be processed upon receipt of payment method. The periods of availability as shipping must be recalculated from the date of registration of this mode of regulation.

1.7 Verification of Receipt and Delivery

If you want to entrust the receipt of the product to a third party (your building concierge, receptionist at your place of work, parent, friend) shall receive the package on your behalf and your behalf. This third party is therefore liable as monitoring the safety precautions and should make the thing received the same care as if he was personally the recipient.

We ask you to be particularly vigilant when receiving your order regarding its verification and determination of possible anomalies.

We invite you to check (or have it checked by the third party you authorized to receive it for you) the apparent condition of products upon delivery with the deliveryman. Whatever the carrier and in the presence of an apparent anomaly (damages, produced missing compared to the delivery, parcel damaged externally, abnormal noise, broken products, etc..), You must refuse the package.

Otherwise, you must:

  • Unpack the package in the presence of the deliveryman, and
  • Register of detailed handwritten reserves by signing the shipping receipt. The reservations made by the recipient upon delivery are evidence of the existence and extent of the damage. Make sure you are accurate and complete in their essays (the mere mention "subject to unpacking" is considered too general and imprecise), and
  • Notified the transporter and/or the forwarder (by registered letter with return receipt) with a motivated letter of protest  within three (3) days of receipt, and
  • Inform us by registered mail within three (3) working days after delivery of your package,

For evidentiary purposes, we recommend that you provide us with photographs from every angle of your package within the same period.

To report any problems to the reception, it is essential that you keep the items in the state in which they were delivered to you (accessories, manuals, packaging (s) and wrapping (s) included).

If the products need to be returned, you must request a return request, which will be accompanied, where appropriate, a copy of the letter to the carrier or the "finding of spoliation" (report 170 for the Post Office) or "material irregularities" from the carrier. As a precaution, we ask that you keep a copy of this form. In the absence of an anomaly related to transportation, the request of the number of return can be made to our clients. The return shall be in accordance with the terms of section below.

In any case, these precautions do not preclude the benefit of legal guarantees and the right of withdrawal.However, to ensure that your withdrawal is accepted, you must be aware of the anomaly or the theft before.

Some carriers may have to perform a home inspection to ascertain the condition of the package delivered before its removal and, if appropriate, forwarding it to our customer service along with a notification of incidence.

As part of a supply by the Post Office, if the package arrives open and / or damaged (including the presence of the yellow tape "La Poste") we invite you to refuse it.

If you decide to accept the goods, you must pay attention to:

  • Register of detailed handwritten reserves the anomaly, and
  • Fill a parallel "material irregularities" as required by the regulations of the Post Office. This form should be sent to us so we can investigate and take legal action for compensation, if any.

If you or your representative prefer to refuse the goods, in addition to the "detailed handwritten reserves" to be issued, you must apply to the carrier that the package will be returned, accompanied by a "damage report" (finding 170). Preventively, we recommend that you keep a copy of this form.

1.8 Delay in Delivery

In case of late delivery within eight working days after the shipping date indicated in the email confirmation of dispatch of your order, please contact our Customer Service. We invite you to you, however, first be sent to your local post office or withdrawal.

A survey will be opened by the carrier at our request to locate your package. This investigation may take up to 21 working days from the date of opening. If during this period, the parcel is found, it will be forwarded as soon as possible to your home (except for deliveries to the point of withdrawal). Otherwise, the package will be lost.

Any delay in delivery must be reported within 21 business days after shipment to enable the carrier to conduct a reliable survey.

If the survey reaches to a loss issue, we will send you a replacement (at our expense return) or we will reimburse the latter on demand. If the ordered products were to become unavailable, you can get a refund for the products concerned by the declaration of confirmed loss of the carrier.

It is recalled that no refund or return of the product can be made before the close of the investigation.

1.9 Delivery errors

In the event that you do receive a delivery is not intended, please refuse the package. In case you would have accepted, you are requested to keep the package as is and immediately inform our customer service.

We remind you that in accordance with Article 1376 of the Civil Code, if you receive an order that you are not destiny, then you are obliged to make. Otherwise, we will charge you the product you received.

In case of non-compliance of delivery from your order, the warranty and / or return apply (see below).

1.10 Export

1.10.1 General provisions related to export

For any given purchase export, you should check the specific laws in force in the country concerned, whether for taxes, declarations, prohibitions, compliance, etc.. We can not be held responsible for non-compliance with the legislation of the country where the product is delivered, it is your responsibility to check with local authorities the possibilities of importation or use of products or services.

You must take into account that, as part of the relocation of an order or product to another country than France, you remain the importer (or the purchaser within the Community) or the products concerned. Customs duties, local taxes, import duties or state taxes that may be required are your responsibility.

You should check with local authorities in your home on the conditions for entry of goods ordered and you need to make any statement and / or payment corresponding to the competent bodies of the country concerned. In addition, you should check with local authorities the possibilities of importation or use of products or services you plan to deliver. You must also ensure that the specific techniques to the manufacturer comply with the law of that country.

If you do not respect the laws of the country or you have entered the products, we can not be held responsible.

In particular, if you deliver elsewhere than to French territory, you are required to proceed with the authorities of your country, to pay any tax, fee or compensation due for private copying, or more broadly of human intellectual property rights.

So you must learn about the submission of the ordered product to the potential tax, fee or remuneration, the amount thereof and the terms of its declaration and its payment to the authorities designated by law for your delivery location.

We reserve the right to reject any tax refund which does not correspond to the conditions specified in these terms and conditions of sale, as well as those requested by Customs.

All requests related to tax refund and / or VAT will be made after billing (s) product (s) thereto.

1.10.2 EU nationals

If you live outside the European Union and overseas territories, that the purchased product is exported outside of France, that the invoice is addressed to your home address and want to benefit from a tax refund, you can request a sales form Export from us.

The price calculated and stated on the invoice will be inclusive of all taxes (VAT). Can be zero-rated goods will be those you have purchased for your own personal retail for tourism and you justify export. Finally, the amount of your purchases will be greater than or equal to € 175.00 (incl. VAT) participation in shipping and / or service offerings and / or promotional offers.

We invite you to read and control the conditions previously required to qualify for VAT exemption French.

You must make your request slip export sales from us, by phone or mail.

You must provide certain documents before we issue the Form VAT refund: legible copy of both sides of an ID (passport, residence permit, consular card, etc..) Sworn statement (handwritten and identical to model that will be sent by Customer Service) and proof of residence abroad.

After removal of the component referred by Customs to justify the export within 3 months of purchase and production of all required documents, we will be able to return by check or by bank transfer, the amount of VAT due on the product (s) (s) concerned.

The time before shipment processing of the refund will vary between four (4) and six (6) weeks upon receipt of component rose referred by Customs.

In case of non compliance with the conditions and / or procedures that are likely to evolve, we may have to refuse to issue the tax refund slip.

Service offerings and / or promotions we may offer, as well as participations in shipping will not receive any tax refund.

1.10.3 A national intra

If you are an individual or an entity not subject to VAT, you must pay the prices include all taxes (VAT), participation in shipping included where appropriate.

If you are an entity registered for VAT in another member state of the European Union and use the products purchased for the needs of your taxable activity, you should be able to reclaim the VAT charged by us subject to compliance with the conditions set by European Directives related VAT:

  • Residents of Belgium, Luxembourg and Spain should note that the VAT in their country of residence they are billed directly;
  • Residents of other member states will be charged French VAT unless they have indicated, prior to the issuance of the invoice, their VAT number;
  • In all cases discussed, this description assumes that the product is actually shipped to the home address of the purchaser.

2. Security of payment transactions

2.1 Methods of payment

To pay for your order, you have all the payment methods in the final validation of the order:

  • Credit Card
  • PayPal: PayPal enables you to pay online without sharing your financial information during the transaction.
  • Check to be issued by a bank domiciled in France.
  • Wire Transfer

An order paid by check or money order will be processed on receipt of payment, it being cashed immediately.

An order paid by credit card (Visa, Carte Bleue, MasterCard and American Express) will be charged when order has been placed not when we ship.

2.2 Payment Online

The process of online payment is protected on our website using SSL, guaranteeing security and confidentiality of trade. We have our own SSL 2048 bits, issued by a recognized authority.

Our payment partners are among the most powerful on the market and have the banking licenses and Visa / Mastercard in your country of residence.

You are therefore protected by the Consumer Code of your country of residence and European conventions against unauthorized use of your payment.

2.3 Controlling Fraud

To ensure the security of transactions and respond to the concern of the majority to prevent fraud in distance selling, we carry out checks on ordering. These controls can be determined and made by our employees or by a partner company specializes.

As part of a control, we can e-mail invitation to send proof of address and identity (the aim being to ensure the reality of identity and domicile - for example a release of electricity, phone bill).

It is also possible we ask you to send a photocopy or a scan front / back (hidden ciphertext security) from your credit card. Never give the ciphertext security of your credit card.

The delivery period shall run only from the date of shipment of the order, which can not be earlier than the validation of documents. In the absence of evidence or if the documents submitted do not check the identity of the buyer, the reality of the direct debit or credit conditions apparent, we would be obliged to cancel the order or to ask you a cash settlement to ensure the security of online transactions and the perfect collection.

2.4 Retention of ownership

We retain full ownership of the items for sale, until full receipt of the full amounts due at the time of your order (taxes and fees included).

However, after the receipt of the goods, the burden of risk is transferred to you. You must therefore ensure the proper preservation of the goods.

In case of resale of your product, you must first be paid in full you price your product and inform the purchaser of the existence of the reservation of ownership.

We remind you that our company remains owner of the property as it is not paid in full. Otherwise, we can claim the cost of the payment by any means at our convenience.

3. Warranties

3.1 Ensure Legal

The products offered for sale by our company are guaranteed legal compliance and the warranty against latent defects in the following legal conditions:

  • Article L. 211-4 of the Consumer Code: "The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under its responsibility. "
  •   Article L. 211-5 of the Consumer Code: "To comply with the contract, the product must:
    •   Be suitable for the purpose usually associated with such a product and, where applicable:
      • match the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;
      • the features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
    •   Or have the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted. "
  • Article L. 211-12 of the Consumer Code: "The action resulting from the lack of conformity within two years from delivery of the goods. "
  • Article 1641 Civil Code: "The seller is required to guarantee in respect of hidden defects of the thing sold which render him unfit for the purpose for which it was intended, or so diminishes the purpose, the buyer the would not have acquired, or would have paid a lower price if he had known. "
  • First paragraph of Article 1648 of the Civil Code: "The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. "

Whatever the problem with your product, you should join the defective item with the guarantee was provided to you upon delivery and a good back you'll find in the FAQ, or request by post mail.

The legal guarantee may not apply or may apply in some cases partially, such as:

  • compensation for damage resulting from a cause external to the device (eg, accident, shock, lightning, power fluctuation, oxidation, presence of sand ...),
  • product marked and delivered as kit or as un-assembled items,
  • product whose manufacturer clearly has a 'no-return' policy (like DIYDrones),
  • the customer's fault resulting for example from a job or installation not in accordance with manufacturer's specifications,
  • use detrimental to the proper preservation of the device.

3.2 Warranty Manufacturers

In addition to the legal guarantees, certain goods sold by us are guaranteed manufacturer whose extent and duration vary depending on the products and brands.

In general, manufacturers warranties do not cover:

  • replacement of consumables (batteries, bulbs, fuses, fluids, wear);
  • abnormal use or non-compliant products;
  • product marked and delivered as kit or as un-assembled items;
  • Damage to the intervention of a repair not authorized by the manufacturer;
  • damage resulting from a cause external to the device (for example, accident, impact, lightning, a power fluctuation, oxidation, presence of sand.).

We invite you therefore to read carefully the instruction manual supplied with the product and the exact terms of any manufacturer's warranty.

In any case, our society can not be held responsible for any manufacturer's refusal to apply its guarantee for the reasons set out above.

When the manufacturer's warranty is not applicable, the repair will be an estimate made by the manufacturer. Administrative fee will be charged by the manufacturer in case you request the transfer of your product without the repairs suggested by this quote. You can also choose to abandon your product free of charge. You have three months to accept or reject the quote as well established, and pay any amounts due. After this period, the estimate will be considered denied and abandoned equipment, without any compensation can be claimed. Any product can be more than two successive shipments to the customer by our service. In case of failure of these two items (parcel refused, undeliverable), the product will be left available to the client for 3 months. After this period, the material will be considered abandoned and our society may dispose of right and proceed to its destruction, without any compensation can be claimed.

4. Returns

It is mandatory to accompany you return it for a good return completed and signed. Such a right of return is available in the FAQ section of the site or by request via email.

The return can be done via the carrier of your choice. However, it is highly recommended to return the merchandise by registered post and that to take, if any, insurance from the carrier equal to the value of products to protect you against loss or damage to them.

No packages will be received at headquarters, offices or warehouses of our society. We ask that you return your product to the address on your return slip.

You get 15 days to return a product that you are not satisfied, without penalty, except for return shipping costs. This period begins from the date of your package. Accordance with the provisions of Article L. 121-20-2 of the Consumer Code, you are reminded that the right of withdrawal does not apply in particular to audio or video recordings as well as software when they have been unsealed and in the following cases:

  • Services if performance has begun, with the consent of the customer before the end of the withdrawal period
  • Customized products or products due to their nature, can not be returned or are liable to deteriorate or expire rapidly
  • Audio or video recordings or computer software if they have been unsealed (CD, DVD, Bluray, software, CD-ROM, video games ...)
  • Books, newspapers, periodicals, magazines
  • Consumables

This right of return will be accepted for products returned in a condition for their release for sale (with their accessories, manuals ...). In no event items are returned incomplete, damaged, or soiled may not be repeated. Once you exercise your right of withdrawal, we pledge to refund you the total of your order within 30 days by re-credit transfer or check, according to the method of payment originally used, if the right of withdrawal is exercised within 7 days of receipt of products ordered.

If you find that the product received does not match the ordered product (incorrect reference, error of color of the product features listed on the item description missing), you can request a refund or exchange.

If the replacement is not possible, you can make the product and make you return the corresponding price.The return costs will be at our expense.

5. Protection of personal data

Your account and password are personal and confidential information that should not be disclosed to third parties. You are responsible for the use made of your account by others, particularly in cases of recklessness or negligence on your part.

5.1 Data Banking

For security reasons, we do not keep your account information and so we request you to enter them each order.

For the purposes of payment, bank details are collected by our service providers for payment, whose solutions are certified PCI-DSS. This standard is an international security standard which aims to ensure the confidentiality and integrity of cardholder data, and so secure data protection and card transaction.

5.2 Data Personal

For the purposes of risk assessment of remote payment, some personal data and bank details may be combined provided to our providers for payment and / or our suppliers hedging remote payment. These providers are contractually committed to providing a level of protection of personal data of our clients at least equal to ours.

The various files and data processing that we use for our trading business and exploit the personal data of our customers have been declared to the CNIL.

We refuse any resale of personal data of our customers to third parties or partners, except with explicit (opt-in) our customers in the case of targeted promotional campaigns.

5.3 Rights of access and correction

In accordance with French law "Informatique et Libertés" n ° 78-17 of 6 January 1978, you have the right to access and rectify data concerning you and you can exercise this right by sending a letter to our society.

Depending on choices you made when creating or accessing your account, you may receive offers from our company. If you want more, you can at any time we make a request via your customer or by writing to the address above.

We inform you that the processing of information, including the management of e-mail addresses of users, has been declared to CNIL.

6. Responsibilities

Photographs and illustrations accompanying the products on our site have no contractual value and therefore can not engage our responsibility. It is for our customers to learn about the product specifications prior to ordering. Our liability will not be sought in case of manifest error between the characteristics of the product, illustration and conditions of sale.

In case of hyperlinks, the responsibility of our society can not be sought in the event that the content of external sites violate the laws and / or regulations.

The total or partial inability to use products due to incompatibility of materials can give rise to any compensation or reimbursement whatsoever or questioning the responsibility of our society.

It is recalled that when buying a professional basis, the company disclaims any liability for any damage that might arise from the purchase of products in a context of professional use.

The responsibility of our society can not be held liable for failure to perform or improper performance of the contract in case of force majeure, the occurrence of an act attributable to the client or any inconvenience, damage unforeseeable and insurmountable inherent in the use of Internet, including interruption of service, external intrusion or presence of computer viruses.

7. Strength and scope

If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent jurisdiction, the remaining provisions will remain in full force and scope.

8. Applicable Law and Disputes

These conditions of sale and the sales contract online are subject to Swiss and French laws.

In case of dispute or claim, it is recommended the customer to move closer to our customer service to seek and find an amicable solution. In the absence of agreement between the Parties, the dispute shall be submitted to the Courts of Versailles, France.